Terms and Conditions

Terms of Service

Drone Pilot Network (Pty) Ltd

Effective Date: 10 February 2025
Last Updated: 26 August 2025

1. INTRODUCTION AND ACCEPTANCE

These Terms of Service (“Terms”, “Agreement”) constitute a legally binding agreement between you (“User”, “you”, “your”) and Drone Pilot Network (Pty) Ltd (“DPN”, “we”, “us”, “our”) governing your use of our website, platform, and services.

Company Information:

Legal Name: Drone Pilot Network (Pty) Ltd
Registration: Drone Pilot Network (Pty) Ltd – 2025/562646/07
Address: Unit 8b, Pearl of Hout Bay, 8 Victoria Avenue, Hout Bay, Cape Town 7806, South Africa
Website: www.dronepilotnet.com
Contact: contact@dronepilotnet.com
VAT Registration: N/A

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

Legal Capacity and Authority:

You represent that you have the legal authority to enter into this Agreement
If you are acting on behalf of a company or organisation, you warrant that you have authority to bind that entity
You acknowledge that electronic acceptance of these Terms constitutes a legally binding agreement

2. DESCRIPTION OF SERVICES

2.1 Platform Overview

DPN operates a global online marketplace and directory that connects drone professionals with clients requiring drone services. Our platform facilitates:

Professional Directory:

Comprehensive listings of individual drone operators and drone service companies
Professional certification and credential verification through our DPN Badge programme
Skills-based matching between professionals and clients
Geographic service area mapping and location-based searches
Professional ratings, reviews, and testimonial systems
Portfolio galleries and project showcase capabilities

Marketplace Services:

Job posting system with file upload capabilities for project specifications
Quote request and proposal management tools
Credit-based transaction processing system
Secure communication channels between users
Professional portfolio management with image and video uploads
Project management and milestone tracking tools
Dispute resolution and mediation services

Account Management:

Personalised user accounts and profiles
Transaction history and credit balance tracking
Professional portfolio and certification management
Notification and communication preferences
Performance analytics and reporting tools
Integration with third-party services and APIs

2.2 User Categories

Our platform serves multiple user categories:
Clients: Individuals, businesses, and organisations seeking drone services across all industries and applications.
Drone Professionals: Licensed drone operators, certified pilots, and drone service companies authorised to provide commercial drone services in their respective jurisdictions.
Verified Professionals: DPN Badge holders who have completed our enhanced verification process.

2.3 Service Limitations

We are a technology platform facilitating connections between users
We do not provide drone services directly
We do not guarantee the availability, quality, or suitability of any professional services
All professional services are provided by independent contractors

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 General Eligibility

To use our services, you must:

Be at least 18 years of age (or the age of majority in your jurisdiction)
Have the legal capacity to enter into binding agreements
Provide accurate and complete registration information
Comply with all applicable laws and regulations in your jurisdiction
Not be prohibited from using our services under applicable law
Not have been previously suspended or banned from our platform

3.2 Professional User Requirements

Drone professionals must additionally:

Hold valid commercial drone operation licences as required by their jurisdiction’s aviation authority
Maintain current insurance coverage appropriate for commercial drone operations
Comply with all aviation regulations and safety standards
Provide accurate professional credentials and certification information
Maintain good standing with relevant professional and regulatory bodies
Possess the skills, qualifications, and equipment necessary to provide advertised services

3.3 Account Registration Process

Registration Requirements:

Complete our two-step registration form with accurate information
Verify your identity through our OTP (One-Time Password) system via SMS
Provide valid contact information including email address and phone number
Accept these Terms of Service and Privacy Policy
Complete any additional verification steps as required
Agree to receive essential service communications

Account Security:

You are responsible for maintaining the confidentiality of your account credentials
You must use strong passwords and enable two-factor authentication where available
You must notify us immediately of any unauthorised use of your account
We reserve the right to suspend accounts showing suspicious activity
You are liable for all activities conducted under your account
You must not share your account with others or allow others to access your account

3.4 Profile Completion and Maintenance

Professional users must complete detailed profiles including skills, equipment, and service areas
All information provided must be accurate, current, and verifiable
Profile information may be displayed publicly as part of our directory service
Users are responsible for keeping their profile information up to date
False or misleading information may result in account suspension or termination
Regular profile updates may be required to maintain visibility in search results

4. PROFESSIONAL VERIFICATION AND DPN BADGE

4.1 Verification Process

Our DPN Badge programme provides enhanced credibility for verified professionals:

Document Requirements:

Valid pilot licence issued by the relevant aviation authority
Current commercial operation permits or certificates
Insurance documentation demonstrating adequate coverage
Additional regulatory documents as required by jurisdiction
Government-issued identification for identity verification
Professional references or testimonials (where applicable)

Verification Standards:

All documents undergo manual review by our verification team
Documents must be current, valid, and issued by recognised authorities
Additional verification may be required based on jurisdiction-specific regulations
We reserve the right to request supplementary documentation
Third-party verification services may be used to confirm document authenticity
Verification decisions are made at our sole discretion

4.2 Badge Benefits and Responsibilities

Enhanced Profile Features:

Verified badge display on professional profiles
Priority placement in search results
Enhanced credibility with potential clients
Access to premium platform features
Participation in exclusive verified professional programmes
Enhanced customer support and assistance

Ongoing Obligations:

Maintain current licences and certifications
Update verification documents before expiration
Comply with all aviation authority regulations
Notify DPN of any changes to professional status
Maintain insurance coverage and professional standards
Report any regulatory violations or safety incidents

4.3 Verification Limitations and Disclaimers

Verification confirms document authenticity but does not guarantee professional competence
Users remain responsible for verifying credentials independently
DPN is not liable for the accuracy of professional services provided
Verification status may be revoked if requirements are no longer met
Verification does not constitute endorsement of professional services
DPN disclaims responsibility for professional misconduct or negligence

5. PLATFORM USAGE RULES AND CONDUCT

5.1 Permitted Uses

You may use our platform to:

Create professional profiles and showcase drone services
Search for and contact drone professionals
Post legitimate job opportunities and service requests
Engage in lawful commercial transactions
Communicate with other users through our platform
Leave honest reviews and ratings for services received
Access educational resources and industry information
Participate in community forums and discussions

5.2 Prohibited Activities

You must not:

Content Violations:

Post false, misleading, or fraudulent information
Upload content that violates intellectual property rights
Share inappropriate, offensive, or harmful material
Impersonate other individuals or entities
Post content containing viruses, malware, or harmful code
Upload illegal or copyrighted material without authorisation

Platform Misuse:

Attempt to circumvent our security measures or verification processes
Use automated systems or bots to access our services
Interfere with the normal operation of our platform
Harvest user data or contact information for unauthorised purposes
Attempt to reverse engineer or hack our platform
Create multiple accounts to circumvent restrictions or bans

Commercial Restrictions:

Provide drone services without proper licences or authorisation
Violate aviation regulations or safety standards
Engage in price manipulation or unfair competitive practices
Use our platform for illegal activities or fraud
Advertise services outside your areas of qualification
Engage in predatory pricing or dumping practices

Communication Abuse:

Send spam, unsolicited communications, or harassment messages
Share contact information to circumvent our platform
Engage in discriminatory or abusive behaviour towards other users
Use our platform for marketing unrelated services or products
Solicit users for competing platforms or services

5.3 User Conduct Standards

Treat all users with respect and professionalism
Respond promptly to legitimate inquiries and communications
Honour commitments made through our platform
Maintain confidentiality of client information and project details
Report suspected violations of these Terms to our support team
Comply with applicable professional codes of conduct

5.4 Enforcement and Penalties

We reserve the right to investigate suspected violations
Violations may result in warnings, account suspension, or termination
We may remove content or disable features without prior notice
Serious violations may be reported to relevant authorities
Users may appeal enforcement actions through our dispute resolution process

6. CREDIT SYSTEM AND PAYMENTS

6.1 Credit-Based Transactions

Our platform operates on a credit-based system:

Credit Purchases:

Credits are purchased through our secure payment system
Payment processing is handled by third-party providers (PayFast and PayPal)
All credit purchases are final and non-refundable, except as required by applicable consumer protection legislation (including the South African Consumer Protection Act 68 of 2008)
Credits do not expire and remain valid indefinitely
Credit prices are displayed clearly before purchase
Bulk credit purchases may be available at discounted rates

Credit Usage:

Credits are consumed for specific platform actions such as job postings and enhanced features
Credit costs for various services are clearly displayed before transaction
Insufficient credit balances will prevent access to premium features
Credit usage history is maintained in your account dashboard
Credits cannot be transferred between accounts
Credits have no cash value and cannot be redeemed for money

6.2 Payment Processing

Accepted Payment Methods:

Credit/debit cards through PayFast
PayPal accounts and associated payment methods
Regional payment methods available through our processors
Bank transfers (where available)
Corporate accounts with invoice billing (by arrangement)

Payment Security:

We do not store or process payment card information directly
All payment data is handled by PCI-compliant payment processors
Transaction security is maintained through encrypted connections
Payment disputes must be resolved through the respective payment processor
We employ fraud detection and prevention measures
Suspicious transactions may be flagged for manual review

6.3 Pricing and Fees

Platform fees and credit costs are clearly displayed
Prices may vary by region and are subject to applicable taxes
We reserve the right to change pricing with reasonable notice
Promotional pricing may be offered at our discretion
Enterprise and volume pricing may be available by arrangement

6.4 Refund Policy

No Refunds: All credit purchases are final and non-refundable, except as required by applicable consumer protection legislation (including the South African Consumer Protection Act 68 of 2008)
Credits remain valid indefinitely and do not expire
Unused credits retain their full value and can be used for future services
Exceptional circumstances may be considered on a case-by-case basis at our sole discretion
Refunds for technical errors or system failures may be provided
Chargebacks or payment reversals may result in account suspension

6.5 Taxation

Prices include applicable VAT/GST where required
Users are responsible for their own tax obligations
Tax invoices will be provided where legally required
International users may be subject to additional taxes or duties

7. USER CONTENT AND INTELLECTUAL PROPERTY

7.1 User-Generated Content

Content Ownership:

You retain ownership of content you post on our platform
By posting content, you grant DPN a non-exclusive, royalty-free, worldwide licence to use, display, distribute, and promote your content
This licence continues for the duration of your account and reasonable time thereafter
You may remove your content at any time, subject to technical limitations
Content may be cached or stored in backups for technical reasons

Content Standards and Requirements:

All content must be accurate, lawful, and appropriate
Professional information must be truthful and verifiable
Images and media must not infringe third-party rights
Content must comply with applicable laws and industry standards
Content must be your own work or properly licensed
Content must not contain confidential or proprietary information of others

Content Moderation:

We reserve the right to review, edit, or remove content at our discretion
Content may be removed for violations of these Terms or applicable law
We may use automated systems to detect and remove prohibited content
Users may report inappropriate content through our reporting system
Content removal decisions may be appealed through our dispute process

7.2 Platform Intellectual Property

DPN Ownership:

Our platform, software, trademarks, and proprietary systems remain our exclusive property
Users receive a limited, non-exclusive licence to use our services according to these Terms
Reverse engineering, copying, or unauthorised use of our platform is prohibited
Our brand elements, logos, and design may not be used without written permission
All improvements, modifications, and derivative works belong to DPN

Licence Restrictions:

You may not sublicense, sell, or transfer your licence to use our services
You may not use our services for competitive purposes
You may not create derivative works based on our platform
Commercial use beyond normal platform usage requires separate agreement

7.3 Third-Party Content and Services

Our platform may include content from third-party sources
We do not endorse or guarantee the accuracy of third-party content
Users are responsible for respecting third-party intellectual property rights
Report any copyright infringement or intellectual property violations to us immediately
Third-party services are subject to their own terms and conditions

7.4 Copyright Compliance

We respect intellectual property rights and comply with applicable copyright laws
Copyright holders may submit takedown notices for infringing content
Users may submit counter-notices for content wrongly removed
Repeat copyright infringers may have their accounts terminated
We maintain a designated agent for copyright notices

8. REVIEWS, RATINGS, AND FEEDBACK

8.1 Review System

Users may leave reviews and ratings for services received through our platform
Reviews must be honest, accurate, and based on actual experience
Reviews may not contain false, defamatory, or misleading information
Reviews must comply with our content guidelines and community standards
We reserve the right to moderate, edit, or remove reviews

8.2 Review Guidelines

Reviews should focus on the service provided, not personal characteristics
Reviews may not contain discriminatory or abusive language
Reviews should be relevant to the service category
Users may not review their own services or ask others to leave false reviews
Incentivised reviews must be disclosed

8.3 Response to Reviews

Service providers may respond to reviews professionally
Responses should address specific concerns and demonstrate commitment to improvement
Responses may not attack or harass reviewers
Disputes about reviews should be resolved through our mediation process

9. PRIVACY AND DATA PROTECTION

9.1 Data Collection and Use

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms. Key aspects include:

Collection of personal, professional, and verification information
Use of data to provide marketplace and verification services
Sharing with third-party service providers as necessary
International data transfers with appropriate safeguards
Compliance with applicable data protection laws
User rights regarding personal information

9.2 User Responsibilities

Data Accuracy:

Provide accurate and current information
Update profile information promptly when changes occur
Notify us of any data inaccuracies or security concerns
Verify information before relying on it for business decisions

Privacy Compliance:

Respect other users’ privacy and personal information
Use contact information only for legitimate platform purposes
Comply with applicable data protection laws in your jurisdiction
Obtain necessary consents before collecting personal information from others

9.3 Data Security

We implement reasonable security measures to protect user data
Users are responsible for securing their own accounts and devices
Report suspected security breaches immediately
Do not share login credentials or account access with others

10. PLATFORM AVAILABILITY AND MODIFICATIONS

10.1 Service Availability

Best Efforts Service:

We strive to maintain high platform availability and performance
Scheduled maintenance may temporarily interrupt services
We are not liable for service interruptions beyond our reasonable control
Users will be notified of planned maintenance when possible
We aim for 99.5% uptime but do not guarantee uninterrupted service
Service level agreements may be available for enterprise users

10.2 Platform Modifications

Service Updates:

We may modify, update, or enhance our services at any time
New features may be introduced with or without advance notice
Existing features may be modified or discontinued as needed
Significant changes will be communicated to users through appropriate channels
We may beta test new features with selected users
User feedback is considered in development decisions

10.3 Third-Party Dependencies

Our platform relies on various third-party services:

Google Maps for location and mapping services
Payment processors for transaction handling
Communication services for notifications and messaging
Cloud hosting and infrastructure providers
These services are subject to their respective terms and availability
Service disruptions may affect platform functionality

10.4 System Requirements

Users must maintain compatible devices and software
Minimum system requirements may change with platform updates
Legacy browsers and devices may not be supported
Users are responsible for internet connectivity and data charges

11. DISCLAIMERS AND LIMITATIONS

11.1 Service Disclaimers

Platform Role:

DPN acts as an intermediary connecting drone professionals with clients
We do not provide drone services directly
Professional qualifications and service quality are the responsibility of individual service providers
We do not guarantee successful matches or transaction outcomes
We do not supervise or control professional services
All professional relationships are between users

Information Accuracy:

While we strive for accuracy, we cannot guarantee the completeness or currency of all platform information
Users are responsible for independently verifying professional credentials and capabilities
Market information and pricing data are provided for informational purposes only
Aviation regulations and requirements may change without notice
Third-party information may be inaccurate or outdated
Users should verify all information before making business decisions

Service Quality:

We do not warrant the quality, safety, or legality of services provided through our platform
Professional services are provided “as is” without warranties
We disclaim all warranties, express or implied, including merchantability and fitness for purpose
Users assume all risks associated with professional services

11.2 Limitation of Liability

Liability Exclusions:

To the fullest extent permitted by law, DPN shall not be liable for:

Indirect, incidental, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Service interruptions or technical malfunctions
Actions or omissions of drone professionals or clients using our platform
Professional negligence or misconduct
Safety incidents or regulatory violations
Disputes between users
Third-party service failures or interruptions

Maximum Liability:

Our total liability for any claim shall not exceed the amount paid by you for our services in the 12 months preceding the claim
In no event shall our liability exceed R10,000 (Ten Thousand Rand) for any single incident
This limitation applies regardless of the legal theory of liability
Some jurisdictions may not allow certain liability limitations
These limitations shall apply to the maximum extent permitted by applicable law

11.3 Professional Service Disclaimer

Independent Contractors:

Drone professionals on our platform are independent contractors
We do not employ, supervise, or control professional service providers
Professional relationships and service agreements are between users
We are not responsible for the quality, safety, or legality of professional services
We do not participate in contract negotiations or dispute resolution between users
Users must resolve disputes directly with service providers

11.4 Third-Party Services

We are not responsible for third-party services or their availability
Third-party terms and conditions apply to their respective services
We disclaim responsibility for third-party data practices
Links to third-party sites are provided for convenience only

12. INDEMNIFICATION

12.1 User Indemnification

You agree to indemnify, defend, and hold harmless DPN, its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

Your use of our platform and services
Violation of these Terms or applicable laws
Infringement of third-party intellectual property or other rights
Professional services provided or received through our platform
Any content you post or share on our platform
Your interactions with other users
Any breach of representations or warranties made by you

12.2 Professional Service Indemnification

Drone professionals additionally agree to indemnify DPN against claims arising from:

Aviation regulation violations or safety incidents
Professional negligence or service defects
Insurance coverage disputes or lapses
Misrepresentation of qualifications or credentials
Failure to maintain required licences or certifications
Breach of professional standards or codes of conduct
Damage to client property or personal injury

12.3 Indemnification Process

We will notify you promptly of any claims subject to indemnification
You may assume control of the defence with counsel of your choice
We reserve the right to participate in defence with our own counsel
You may not settle claims without our written consent
This indemnification survives termination of your account

13. INSURANCE AND LIABILITY

13.1 Professional Insurance Requirements

Drone professionals must maintain adequate insurance coverage
Coverage must include public liability and professional indemnity
Minimum coverage amounts may be specified by jurisdiction
Insurance must cover drone operations and related services
Proof of insurance may be required for verification
Coverage must be maintained throughout the duration of platform use

13.2 Insurance Disclaimers

DPN does not provide insurance coverage for user activities
Users are solely responsible for obtaining adequate insurance
We do not verify insurance coverage beyond initial verification
Insurance requirements may vary by jurisdiction and service type
Users should consult insurance professionals for appropriate coverage

14. TERMINATION

14.1 Termination by User

Account Deletion:

You may delete your account at any time through your account settings
Account deletion will remove your profile and personal information
Before submitting an account deletion request, you are responsible for resolving any unused credit balance. To request a refund of unused credits, contact us at legal@dronepilotnet.com prior to deletion. Unused credits remaining at the time your account is deleted are forfeited. DPN retains transaction records and DPN Credits logs for a minimum of seven (7) years following deletion, as required by applicable South African law, and these records serve as the basis for any pre-deletion refund claim
Some information may be retained for legal or legitimate business purposes
30 days notice is recommended before account deletion
Account deletion is irreversible once completed

14.2 Termination by DPN

We may suspend or terminate your account immediately, with or without notice, for:

Material breach of these Terms
Fraudulent or illegal activity
Violation of aviation regulations or safety standards
Misrepresentation of credentials or qualifications
Abusive or harmful behaviour towards other users
Repeated policy violations or warnings
Failure to maintain required insurance or licences
Conduct that damages our reputation or user trust
Non-payment of fees or chargebacks
Violation of third-party rights or terms

14.3 Suspension Process

Account suspension may be temporary or permanent
Suspended users will be notified of the reason and duration
Users may appeal suspensions through our dispute resolution process
During suspension, account access and features are restricted
Credits and data may be preserved during temporary suspensions

14.4 Effect of Termination

Upon termination:

Your access to platform services will be immediately revoked
If DPN terminates your account without cause, any unused credit balance will be refunded at the standard purchase rate within 30 business days of termination. If your account is terminated by you, or by DPN due to a violation of these Terms, outstanding credit balances will be forfeited without refund
Content and data associated with your account may be deleted
Pending transactions may be cancelled or completed at our discretion
Certain provisions of these Terms will survive termination
You remain liable for activities that occurred before termination

14.5 Survival

The following provisions survive termination:

Intellectual property rights and licences
Indemnification obligations
Limitation of liability and disclaimers
Dispute resolution procedures
Payment obligations and fees

15. DISPUTE RESOLUTION

15.1 Governing Law

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Western Cape Province, South Africa.

15.3 Dispute Resolution Process

Initial Resolution:

Contact our support team first to attempt informal resolution
We will work in good faith to address legitimate concerns
Most issues can be resolved through direct communication
Response will be provided within 5 business days
Escalation to senior management is available

Formal Mediation:

Unresolved disputes may proceed to mediation
Mediation will be conducted by a qualified neutral mediator
Mediation costs will be shared equally between parties
Mediation is confidential and without prejudice
Either party may terminate mediation with 30 days notice

Legal Proceedings:

If mediation fails, disputes may proceed to court
South African courts shall have exclusive jurisdiction
Legal proceedings must be commenced within two years of the dispute arising, except where a longer period is required by the applicable law of the jurisdiction in which you are located
The prevailing party may be entitled to reasonable attorneys’ fees

15.4 Class Action and Jury Trial Waiver

To the maximum extent permitted by applicable law:

You waive any right to participate in class action lawsuits
You waive any right to jury trial in jurisdictions where jury trials are available
All disputes must be resolved on an individual basis
Collective or representative actions are prohibited

15.5 Emergency Relief

Either party may seek emergency injunctive relief
Courts may grant temporary restraining orders
Emergency procedures do not waive other dispute resolution requirements

16. COMPLIANCE AND REGULATORY MATTERS

16.1 Aviation Compliance

Users must comply with all applicable aviation regulations
Drone operations must be conducted safely and legally
Users are responsible for obtaining necessary permits and approvals
Regulatory changes must be promptly incorporated into operations
Safety incidents must be reported to relevant authorities
We may cooperate with aviation authority investigations

16.2 Professional Standards

Professionals must adhere to industry codes of conduct
Continuing education and training requirements must be met
Professional development should be pursued actively
Ethical standards must be maintained at all times

16.3 International Compliance

Cross-border services must comply with multiple jurisdictions
Export controls and trade restrictions may apply
Currency and tax regulations must be observed
Data protection laws vary by jurisdiction

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Verification Policy, constitute the entire agreement between you and DPN regarding your use of our services.

17.2 Severability

If any provision of these Terms is found to be unenforceable, invalid, or illegal, the remaining provisions will continue in full force and effect to the maximum extent permitted by law.

17.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by our authorised representative.

17.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent
We may assign our rights and obligations without restriction
These Terms are binding on successors and assigns
Assignment includes mergers, acquisitions, and business transfers

17.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including:

Natural disasters, pandemics, and acts of God
Government actions, regulations, or sanctions
Technical failures, cyber attacks, or infrastructure issues
Labour disputes, strikes, or supply chain disruptions
Third-party service provider failures

17.6 Independent Contractors

The parties are independent contractors
No partnership, joint venture, or agency relationship is created
Neither party may bind the other or act on their behalf
Each party is responsible for its own employees and contractors

17.7 Language

These Terms are written in English
Translations may be provided for convenience
The English version prevails in case of conflicts
Legal proceedings will be conducted in English

17.8 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

17.9 Notices

Electronic Communications:

All notices will be provided electronically through email or platform notifications
You consent to receive communications electronically
Electronic communications satisfy any legal requirement for written notice
Notices are deemed received when sent to your registered email address

Legal Notices:

Legal notices must be sent to our registered address
Certified mail or recognised courier service is required
Email copies should be sent to our legal department
Notices are effective when received during business hours

Contact Information Maintenance:

Keep your contact information current to receive important notices
We are not responsible for notices sent to outdated contact information
Check your account regularly for platform notifications and updates
Update your contact details immediately upon any changes

18. UPDATES TO TERMS

18.1 Modification Rights

We reserve the right to modify these Terms at any time to reflect:

Changes in our services or business practices
New legal requirements or regulatory changes
Enhanced user protections or platform improvements
Feedback from users and legal authorities
Industry developments and best practices
Security enhancements and risk management

18.2 Notice of Changes

Notification Process:

Material changes will be communicated via email and prominent platform notice
Minor changes may be communicated through platform notifications
Updated Terms will be posted with clear effective dates
Summary of changes will be provided where appropriate
30 days advance notice will be given for significant changes

18.3 User Response to Changes

You have the right to terminate your account if you disagree with updated Terms
Termination must occur before the effective date of the updated Terms
Continued use after the effective date constitutes acceptance of the changes
Credits and outstanding obligations remain valid during transition periods

18.4 Version Control

Terms versions are maintained with effective dates
Previous versions are archived for reference
Disputes are resolved under the Terms in effect at the time of the relevant activity

19. CONTACT INFORMATION

General Inquiries:

Email: contact@dronepilotnet.com
Postal Address: Unit 8b, Pearl of Hout Bay, 8 Victoria Avenue, Hout Bay, Cape Town 7806, South Africa
Website Contact Form: Contact Us
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (SAST)

Legal and Compliance:

Legal Email: legal@dronepilotnet.com
Terms of Service questions and interpretations
Platform policy clarifications and guidance
Legal notices and compliance matters
Dispute resolution inquiries and mediation requests
Regulatory compliance and safety concerns

Technical Support:

Support Email: contact@dronepilotnet.com
Support Portal: Contact Us
Account and platform technical issues
Payment and credit system support
Verification and badge-related questions
General platform functionality assistance

Business Development:

Business Email: contact@dronepilotnet.com
Enterprise accounts and volume pricing
Partnership and integration opportunities
API access and developer relations
Marketing and promotional partnerships

Response Times:

General Inquiries: 2-3 business days
Technical Support: 24-48 hours
Legal Matters: 5-7 business days
Emergency Issues: Within 24 hours
Account Suspensions: Within 48 hours

By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We encourage you to review these Terms periodically and contact us with any questions or concerns.

Document Version: 2.0
Last Legal Review: 26 August 2025
Next Scheduled Review: 26 August 2026